Transtema – Branded Customer Portal in ServiceNow CSM

We partnered (as subcontractors to Netgain) to deliver a fully branded Customer Portal on Transtema’s existing ServiceNow Customer Service Management (CSM) implementation. The assignment was clear: align the portal’s design with Transtema’s brand identity and streamline key workflows to improve both customer experience and internal efficiency.

Together with the design and UX teams, we customized the case/order functionality so that customers can easily place orders and track their cases with minimal friction. The goal was to reduce support load and simplify how internal agents work with customer requests, including generating work orders via the IFS integration (which remains handled outside our scope).

By tailoring the portal to be intuitive and branded, we helped Transtema’s customers get the self-service they need, while enabling internal staff to manage cases more efficiently—lowering support demand and improving transparency.